Returns & Exchanges

At Neuaura, we want you to be completely satisfied with your fashion investment, which is why we offer a 30-day window for returns or exchanges on all unworn items. Our streamlined process ensures that finding your perfect fit is as effortless as wearing it.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the items in their original packaging with all Neuaura tags attached to ensure the product remains protected during transit.

• 3.
  Label and Ship

  Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Quality Check and Refund

  Once our team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.